FAQs: Picking Up Your WSFF Order
Every year, hundreds of orders get picked up from the West Seattle Flower Farm stand.
In the early days of WSFF, my dad and sister designed and built an adorable driveway flower stand to make pick-ups easy and convenient. It’s covered, so wind, rain, and heat won’t mess with your order.
Over the years, I’ve refined the process.
As of January 2026, here’s everything you need to know:
Where is the flower stand?
The stand is in my driveway, next to the garbage cans and near the mailbox.
I live near Westcrest Park in the Highland Park neighborhood in West Seattle. The exact address will be in your order confirmation email.
How do I select a pick-up date during checkout?
After adding items to your cart, you’ll be prompted to select a pick-up date and timeframe, plus enter a name and email address.
After that, you’ll enter payment and complete checkout.
Where can I find my pick-up date?
Your order confirmation email has the date and time.
Search your email for "West Seattle Flower Farm" until your find an email with the subject line "Your WSFF order #{order number} : Pick up+shipping info"
In that email, if you scroll toward the bottom, you will find your selected pick-up date and time frame underneath "Delivery Method."
How do I know when my order is ready?
The morning of your selected pick-up date, you’ll receive an email that looks like this.
This means your order is in the stand and ready whenever you want to swing by.
Bouquet subscribers will get a weekly reminder email the morning of their selected pick-up date.
What time can I pick up my order?
Anytime during your selected pick-up timer period, or anytime after you get the “Your order is ready for pick up” email.
The specific timeframes exist mainly for bouquet pick-ups—I try to minimize how long bouquets sit outside in warm weather to keep them fresh.
Typically, I put all tubers, seedlings, and bulb orders out around 9 am and bring in any forgotten orders around 8 pm.
Can I pick up my order outside of the selected timeframe?
If you want to pick up your order outside of your selected timeframe: Just email me and let me know what time works—I’m happy to accommodate if I can.
**Early birds and shift workers:** As a fellow shift worker, I got you. If you need to grab your order at 5 am or some other ungodly hour, email me ahead of time and I’ll make it happen.
How do I know which order is mine?
Your order or bouquet will be clearly marked with your name. If you placed a large bulb or tuber order, and have multiple bags, each bag will be marked with your name, as well as “Bag 1 of 2" or some other obvious indicator you have multiple things to grab.
Bouquet subscribers will be able to choose a bouquet from a clearly marked in a bucket labeled "Subscribers" on their selected pick-up date.
What if I forget to pick up my order?
If you know ahead of time you can’t make your pick-up date, just email or text me when you’d like to come by instead.
If you completely space, don’t worry. It happens. I’ll email you at the end of the day to check in to figure out when works for you.
Can someone else grab my order?
Absolutely. Just share the pick-up info from your “Your order is ready” email with them so they know which order to grab.
What if I get there and my order isn’t there?
Text or call me at (425) 276-1821. I’m not always home when people pick up orders, but I promise I’ll call you back ASAP.
While hundreds of orders go smoothly, sometimes there are hiccups. If I can’t immediately fix the issue (like if I’m not home) I’ll deliver your order when I get back.
On the rare occasion that I really screwed up—or in the even rarer case of theft—I promise I’ll make it right.
Why don’t you offer delivery?
Unfortunately, I don’t have time to make deliveries, and it’s difficult to make delivery affordable once you factor in gas, time, minimum wage, insurance, etc.—all of which are some of the most expensive in the country.
I know a “pick-up only” model means I lose some customers due to inconvenience.
And I get it—sometimes adding another thing to your to-do list is wildly inconvenient. (I’m currently in a phase of life where I get groceries delivered, so I totally understand.)